Printing Multiple Shipping Labels for an Order
Multiple shipping labels are created based on the order's weight. OrderPort can lower the case break (weight limit) if needed. Below are a few ways to print out multiple shipping labels.
Note: If your order was already released, you would need to recall the order by Editing the order through Customer Service and close the Admin Cart window.
Fulfillment - Through the Release Module (when you release the order in Fulfillment)
Under Packages Collection, you can select the 1 and choose how many labels you want if the order's total weight (weight setup in Catalog Manager) is less than the Case Break.
Through us or through the Catalog Manager
We can lower the case break down under Shipping Settings so any future orders that reaches over the requirement will print another label.
Increase the weight in Catalog Manager if you want the order to print out more labels as an alternative if you do not want us to lower the case break down.
The reasoning on why the order only printed one label is due to total weight of the order did not go over the case break (A weight setup by us that if an order reaches over, it would then produce a second label).
GLS: Another reason would be if the customer is using GLS as their shipper. GLS cannot support printing multiple labels for a single order. This is a GLS limitation, which OrderPort cannot control.