OpenEdge Errors and Declines
Why do I get the following error message when I try to process a transaction or update a credit card?
Decline: PIC UP: 004PIC UP
Usually, that is a card that has been reported as missing or stolen. They can contact OpenEdge or the customer bank.
Declined. Invalid Reference Error: Account information provided does not match transaction on file.
This error message occurs when refunding orders that were paid with a Card on File and the COF used for the transaction no longer matches the COF on the customers account. To refund orders receiving this error, this must be done in the Openedge or Worldpay gateway by the winery or Worldpay customers can contact Orderport support at 206-464-1151 and we can have this done for you.
When this refund is done manually by the winery, please send support the refund transaction recipt/information to helpdesk@orderport.net and we can have this refund reflected on the order in Orderport.
Alias does not exist
The error pops up when the card on file to the account has been updated and changed/deleted after the transaction was done. It can also mean the token associated with the card on file no longer exists or has been deleted due to inactivity when you attempt to update the card on file.
If you are receiving this error while refunding, you would need to issue the refund manually for this card on OpenEdge and send the refund transaction receipt/information to helpdesk@orderport.net and we have this refund reflected on the order.
Declined. Global Payments Error: TRAN NOT ALLOWED: 057TRAN NOT ALLOWED:
The full detail of the decline is "transaction not allowed to cardholder". This indicates that it is the customer's bank blocking the refund.
It could be anything from a hold on the card to a security issue.
The customer should contact their bank or try to refund the money to a different card.
Global Payments error must balance now
This means the client would need to close their batch through the bank with OpenEdge. This issue happens on the OpenEdge side when the winery has a $0.00 batch. The customer needs to reach out to OpenEdge Technical Support Team to clear their batch in order to run transactions just fine.
A workaround is using their CNP credentials (XWeb ID, Terminal ID & Auth Key). OpenEdge would look into applying a fix for it long-term. Their tech will manually clear the account.
On the recent version of OrderPort Five (5.0.9), it does not parse the full error so you would need to do a test on OrderPort EMV Lite and OpenEdge Mobile to see the full decline error.