Abandoned Carts Notification
Functionality and Details:
- A cart is created and stored on the web store at the time we have at least the billing email address.
- When shopping as a guest the cart is created right after customer inputs his/her email address.
- When the customer has an account, the cart is created at the time the user signs in.
- The cart is deleted on checkout. If the customer doesn’t check out, then the cart stays on the server.
- A scheduled task that runs every hour looks at the existing carts and sends notifications.
- The first notification is sent 3 hours after the last update made to cart by the customer.
- The second notification is sent 24 hours after the last update made to cart by the customer.
- After sending the 2nd notification, the cart is marked as inactive, and no further notifications will be sent.
- There is a new system notification in the Marketing Module under system notifications: AbandonedCartNotification
- From the system notification received by the customer, they can use the link to open his/her abandoned cart on the web store. If the customer opens it and completes the order, the cart is deleted from the system.