How do I charge to a customer’s card on file in Admin and POS?
Admin
- On the checkout screen, scroll to the payment method section. Look for the "Card on File" option.
- If you do not see the option, then that customer does not have a card on file.
- Select the Card on File option by clicking on the radio button.
- Then make sure to select the card to use. (Even if there is only one card you must choose that card by clicking on the radio button)
POS
- Go to the Checkout page
- If the customer has a card on file, you will see a button that says "on file" on the lower right-hand side of the page
- Click the "on file" button, you will see a popup showing all of the customer's cards on file (whether it is one card or multiple cards)
- Select the appropriate card and touch submit
- Enter the pin and follow the normal checkout process