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How do I add existing products to subgroups?
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When should I set a basket minimum and maximum?
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Can I create a catalog item for donations?
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What does the catalog manager do?
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How do you delete products in the Catalog Manager?
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Can I create a discount rule for a dollar amount discount?
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How can I include a collection in a discount rule?
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How do I make a product pickup only?
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How do I record Samples?
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How can I search for a product that I have created in OrderPort?
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Can I change a SKU number?
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Why can’t I format text in the Catalog Manager?
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What is a UPC?
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Why are there multiple SKUs for a variable price product in an order?
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Why isn’t my product receiving a discount?
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California Bottle Bill Fee
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Is the California Redemption Value (CRV) Fee taxed?
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Catalog Manager FAQ
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Promo Codes and Discount rules stacking
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Primary Club Discount
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Creating and Adding Service Charges to POS
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Why are my orders paid by check found in the Other Reports/Unpaid Orders?
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What report is best for telling me the daily cash and credit card deposit for the day?
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Where Can I Find System Notifications?
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Why am I getting the error “Not enough memory to open this page”?
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Where can I see all of the open orders on my Point of Sale?
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FedEx, GLS, and UPS FAQ’S
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How do I update an order's shipping address when it has been released?
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How do I change the Ship From Location?
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How is the “Custom Zone Shipping Rate” different from the “Wine Shipping Service Rate”?
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How do I create shipping rates if my delivery service is not currently integrated with OrderPort?
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What is the declared value? What is it used for?
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How do I resend an order that was returned and charge only shipping?
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Can you restrict certain shippers to certain states?
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Why is my order not charging tax on shipping?
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Where is inventory pulled from for Ship Orders?
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How do I ship with UPS to Canada?
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Why am I getting this error message "Wine shipping is restricted due to state laws?"
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Why are my shipping rates higher in OrderPort than on the FedEx/UPS site?
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How do I charge to a customer’s card on file in Admin and POS?
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How do I create an order for a purchase made through email?
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What is a phishing scam and what do I do if I receive one?
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Why can't I edit a gift card order?
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Why isn't my sales tax showing the correct percentage?
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How to Join OrderPort's Facebook page
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How can I see pending orders that have yet to be picked up?
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What is my primary contact used for?
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What are sales tax rules?
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Do all $0 orders count towards our order limit and entail the additional order charges after?
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Implementation Guidelines FAQ List (2022)