Table of Contents
- Table of Contents
- Catalog Manager Images not appearing on Webstore?
- How do I disable certain credit card types for webstore orders?
- Where do I reset my password for the webstore?
- Why did the password reset link not work when I clicked on it?
- I didn’t receive my password reset email.
- Does the Password reset link expire?
- How do you make products Wine Club only?
- Can require a code to purchase a product?
- What is CAPTCHA and why would I enable it?
- In the process of trying to reset my password, there appears to be a problem. When I get the link to reset it simply takes me back to the login page rather than a page where I can rest my password.
- Why is my SubGroup not appearing on the Point of Sale or Webstore?
- Can I show all of my wines on the landing page?
- What is a Favicon?
- How can I change the maximum number of items per page on the webstore?
- Can I make a rule to put minimums on webstore orders?
- Can I designate a particular warehouse for webstore orders?
Catalog Manager Images not appearing on Webstore?
There are a few things you should verify when uploading an image to ensure it will display on the webstore.
- The image must be .png or .jpg. If you are having trouble you can always try converting the image from jpg to png.
- The File size
- Must be RGB not (CMYK)
- Each Bottle shot should be the same size
- When uploading the image do not refresh your screen at any point.
How do I disable certain credit card types for webstore orders?
Login to OrderPort Administration and Navigate to the Payment Processing module. This is located under Settings. From there select the Accepted Credit Cards tab. Check or uncheck whichever card types you want to be accepted on your webstore. This feature is only available for webstore orders.
Where do I reset my password for the webstore?
The Password reset link is located on the sign-in page of the webstore.
Why did the password reset link not work when I clicked on it?
Once you receive your password reset email from the winery make sure not to double-click the link. Clicking the link more than once will invalidate the link and you will need to resend it.
I didn’t receive my password reset email.
Once you click submit to receive your password reset email it may take a few minutes to be sent. If you click submit again all previous password reset emails will become invalid.
Does the Password reset link expire?
The password reset link is valid for 24 hours
How do you make products Wine Club only?
In the Catalog Manager search for the desired Product. In the “Product Info” tab scrolls down to “Customer Class Prices & Discounts” and Uncheck the ”Consumer” class. Then Navigate to the Status tab and select “Club Only”. Enter the text that you want the consumers to see when they try to select the product and save changes.
Can require a code to purchase a product?
Yes, this feature is called Limited offer. To set this up go to the catalog manager and find your desired product. Open the Product details and go to Status. Enter the Offer Code and select Limited offer as the status. Make sure the product is in a webstore group.
It can be any existing group that includes non-limited products or a separate group where you would put only limited offer products (configure the status of every product that should be limited). The group and the products would show to all customers but only customers who know the offer code will be able to add it to their cart and buy it.
This means the offer code would need to be sent to the customer.
You Can
- Use the same code for multiple products. This will allow the customer to purchase any of those products
- Use a different code for every product. This means the customer would have to know the code for every product he wants to add to his cart.
This is how it looks on web store:
Once a customer inputs a code, it will be remembered for their cart and won’t have to enter it for other products using the same code. They would, however, have to input the code for products using a different code.
What is CAPTCHA and why would I enable it?
In the web store settings section, you may choose to enable CAPTCHA. CAPTCHA is a security feature we offer that will help to screen out bots or spammers who may try to create an account with your winery.
In the process of trying to reset my password, there appears to be a problem. When I get the link to reset it simply takes me back to the login page rather than a page where I can rest my password.
It sounds like a pop-up blocker is enabled on their browsers. To reset a password, the pop-up blocker must be temporarily disabled in the pop-up settings of their browser. Once this is turned off, they must request a new email with a new link. If they do not wish to turn it off, they can also add the webstore URL as an “allowed” site in the pop-up settings.
Clicking the reset password link from the email should take the customer back to the webstore sign in page however it should then provide a pop-up that prompts the customer to enter in a new password and submit, then they will be able to sign in at that screen using that new password. If customers are not seeing this pop-up after clicking the link, have them check their browser settings if pop-ups are disabled and to enable them.
Why is my SubGroup not appearing on the Point of Sale or Webstore?
If the sub group is created and there are no products associated with it or the group is “hidden”, then the sub group will not appear in the POS or web store.
Can I show all of my wines on the landing page?
You cannot show all wines on the landing page where a customer must pick a group or subgroup from the menu. The products appear in the group it is added to the webstore so you would click on that group in order to see your wines.
If you want customers to be directed to that designated group, you need to copy the URL address after selecting that group and send it over to your web developer to update the shop hyperlink on your menu. To update your shop/wines link in the OrderPort's web store menu you would go to the Site Manager module in OrderPort Admin > Click on Edit on the top left > Top Header tab > Update the link > Save and Publish on the top left.
What is a Favicon?
Favicons are the images presented on the webstore tab. For example, when you log in to OrderPort admiration this is our Favicon.
Adding a Favicon
Open up the webstore designer which is located under the services tab Right Click on the root node of the webstore (in the left panel) and select Edit.
Go to the Pages tab and upload the new file. Ideally, it should have one of the following names
- favicon.ico
- favicon.png
- favicon.jpg
- favicon.gif
Save and Publish after the file is uploaded.
Troubleshooting
If you have added the favicon but it is not appearing go back to the favicon upload page and updated the file by adding ?v=1.1
How can I change the maximum number of items per page on the webstore?
- Go to Admin
- Click on Site Manager
- When Site Manager opens, select "Wines" on the lefthand side of the page
- Then select edit from the top menu
- Next, look for the tab labeled "Zones" on the top right-hand corner
- Once you have selected "Zones", look for the category "left side" in the Zones drop-down menu. Select subcategory "Left - catalog".
- That will load three new tabs, select "settings" and page size field. Set the number of items you wish to appear on the page. (In most cases the default is 10)
- Once you have made the change, select "save and publish" at the top of the page and your changes will be live
- Follow the same steps for editing the merchandise page and the events page.
Can I make a rule to put minimums on webstore orders?
We currently do not have a means of placing minimums or maximums for an online cart. It is possible to put a minimum/maximum basket quantity on individual items, but this would not be specific to the web store as POS and Admin cart sales would be subject to those rules as well.
Can I designate a particular warehouse for webstore orders?
Yes, you can have your web store orders drawn from a dedicated inventory location. You can designate this in the Catalog Manager, Catalog Settings -> "Web Store Settings" tab, then click on the drop-down menu for "Inventory Location".