MailChimp FAQ’S
What is the OrderPort MailChimp integration?
The integration allows you to send marketing campaigns from MailChimp with up-to-date contact information pulled directly from OrderPort. Customer data is automatically synced in MailChimp, meaning you will not have to upload mailing lists from OrderPort each time you send a campaign.
Do I need to create a MailChimp Account First?
Yes. You will need an active MailChimp account to access the credentials needed for the integration.
Do I still have to pay my monthly fees with MailChimp?
Yes. MailChimp and OrderPort are billed separately.
Do I need to contact OrderPort to enable the integration?
No. The integration can be set up by your business. Consult the MailChimp integration help guide on how to set it up.
Is there a monthly fee for the MailChimp Integration?
Yes. The integration is $10 a month. New users will be given a free trial period to learn how it works.
Do I need to install a third-party program to use the integration?
No. OrderPort and MailChimp will communicate with each other directly.
How often will information from OrderPort sync with MailChimp?
MailChimp sync needs to be manually triggered. To trigger this simply Open the Marketing Module. The sync will happen overnight and your MailChimp account will be updated by the Next workday.
If a customer updates their contact information online, will it also be updated in MailChimp?
Yes. Anytime an account is updated in OrderPort, the new information will be synced in MailChimp.
Will contact information updated in MailChimp be synced in OrderPort?
No. Updates to contact information must be made in OrderPort. Mail Chimp doesn’t return information to OrderPort.
How do I see the mailing lists synced from OrderPort in MailChimp?
Mailing lists synced from OrderPort will be referred to as tags in MailChimp. View your tags to see your current mailing lists.
Can a customer still unsubscribe from a mailing list if an email is sent through MailChimp?
Unsubscribes in OrderPort are not synced to MailChimp and vice versa.
Can I view reports on campaigns sent through MailChimp?
Yes. The OrderPort Marketing module provides reporting on clicks, opens, deliveries, and fails for all campaigns.
Can I send wine club release emails from MailChimp?
No. The MailChimp integration is used to send email marketing campaigns. It does not integrate with the email tool in the OrderPort Wine Club module.
Why are only 2000 of my Mailchimp contacts getting uploaded into OrderPort Marketing?
The default account setup for Mailchimp is for 2000 contacts, the MailChimp account will need to be upgraded to support more than 2000 contacts. The setup would be done directly through Mailchimp.
How do I add the MailChimp Newsletter Subscription pop-up?
First, you would need the HTML code/script for the Newsletter Subscription pop-up.
1. Go to the Webstore Designer module in OrderPort Admin.
2. Click Edit on the top left and go to the Analytics tab
3. Add the script once under Head Scripts.