Table Of Contents
- Can I send Individual Purchase confirmation emails for specific products?
- What does Unverified status in the marketing module mean?
- Why is my campaign taking so long to send?
- What are email Suppression?
- How do I Opt out a customer?
- What does the Opt-In to Email updates button do?
- Can a Customer Opt-out themselves?
Can I send Individual Purchase confirmation emails for specific products?
No, OrderPort will send the "Thank you for your order" email (located in Marketing > Notifications). This email is automatically sent when the customer purchases items online. You should instruct your customers to print this out, and it would be the same as the "Confirmation" email.
What does Unverified status in the marketing module mean?
The Unverified status means that your marketing domain is not verified. This means that all of your marketing campaign emails will fail or be sent to the customer's spam inbox. To prevent this you will need to verify your domain. Please review the video on OrderPort Univeristy or form some helpful walk-through with common domain providers click here.
Why is my campaign taking so long to send?
One reason why your campaign might be taking a while to send is that the OrderPorts marketing server sends it in the queue. This means that we will send the campaigns in the order that they are received. If you are sending to a list with under 1000 emails and it is taking longer than 2 hours to send please contact the helpdesk.
What are email Suppression?
The suppressed tab in the Marketing module includes customers whose emails has Bounced, Unsubscribed, or put in a complaint about the emails. The suppressed tab is located under the Notifications and Email tab.
Bounces
Emails listed here have bounced at least 3 times and been removed from receiving emails. Next to each of the bounces is the date they were added to this list and the status message provided by the email server. Here are some example messages.
Unsubscribes
Emails listed here have selected the Opt-out button on your notifications and campaigns.
Complaints
Customers who have put in a complaint with their email provider about your emails will show up here.
Add a New Manual Suppression
If you need to manually add a customer to the suppression list, you can do so here. You will need to know the email that you want to be suppressed.
How do I Opt out a customer?
There are two options for opting out customers. You can do so through the contact manager or on an individual list. Please note: this does not Opt them out of notifications.
Contact Manager
Navigate to OrderPort Admin > Operations > Marketing > Emails > Contact Manager.
Then Search for your desired contact and click the edit button on the left-hand side. This button is a box with a pencil in it. You will then find the Opt-out option. This will opt for this contact out of all lists.
Individual List
Navigate to OrderPort Admin > Operations > Marketing > Emails > List > Select a List.
Click view and edit on a customer and select opt-out. Please note: This will opt them out of every list not just individual lists.
What does the Opt-In to Email updates button do?
The Opt into Email updates button located on each customer's account in the customer module opts them into the Subscription list. 
Can a Customer Opt-out themselves?
Customers can Opt out of both email campaigns and notifications. When you send an email you should always include the Opt-Out placeholder. To add this to your design or notification navigate to the [P] button and select Opt Out.
Then when your customers receive an email campaign or a notification they will be given the option to Opt out of these emails.
