FAQ's
Do I need to have my own account with Vinoshipper?
Yes. You will create an account with Vinoshipper first. The API credentials will be available within your Vinoshipper account once you complete their setup.
Does Vinoshipper store or ship wine?
Vinoshipper works with a number of fulfillment houses and warehouses. Vinoshipper provides UPS shipping.
Does Vinoshipper allow me to ship overseas?
No. Vinoshipper only works in the USA.
Which states does Vinoshipper cover?
Vinoshipper can help you expand to 40+ states, excluding Utah, South Dakota, Arkansas Mississippi, Rhode Island, and Delaware.
How is shipping calculated?
Orders sent with Vinoshipper will be shipped via UPS. Vinoshipper UPS rates are live and based off the size, weight, and destination of the order.
Do I need to have an account with UPS?
No. UPS rates will be provided by the integration with Vinoshipper.
Do I have to ship Vinoshipper order with UPS?
Vinoshipper partners with UPS along with additional fulfillment houses.
How do I migrate club members over?
At this time there is no bulk upload for members from Vinoshipper to OrderPort. All customer transfers including credit data must be done manually. If you are an implementation customer please contact your representative for more information about bulk uploading.
For uploading credit card data you can do this from payment processor to payment processor please contact the helpdesk@orderport.net.
How is sales tax calculated?
Vinoshipper will calculate sales tax for all orders using the integration. If you hold your own license for a state, OrderPort will calculate sales tax for that state.
Can I process all orders in OrderPort with the Vinoshipper Integration?
Yes. You will process all orders in OrderPort whether you use your own license or send orders through the Vinoshipper integration.
Can I print shipping labels in OrderPort for Vinoshipper orders?
Yes. The integration will allow you to print labels for Vinoshipper orders in the OrderPort Fulfillment module.
Why am I not getting the right number of labels?
Vinoshipper automatically generates shipping cost and package count estimates based on the contents in the order. If you are packaging your products in a way that is different than what Vinoshipper expects, you may get an incorrect number of labels. For example, for an order of x24 16oz cans, Vinoshipper will generate one label, because their settings dictate that two cans fill one slot in a 12-bottle case, even if you may need two labels to fulfill the order. Please contact Vinoshipper and they can add a label to the order manually: customerservice@vinoshipper.com
How much will I be charged by OrderPort?
OrderPort will not charge you extra fees for shipping with Vinoshipper.
How much will I be charged by Vinoshipper?
Vinoshipper fees are charged per transaction.
If you are new to Vinoshipper, you can view pricing rates here: https://www.vinoshipper.com/pricing/
If you currently use Vinoshipper and have questions about rates, contact a Vinoshipper representative.
How do I turn the integration on?
Once your Vinoshipper account is active, contact OrderPort's billing department to have the Vinoshipper module turned on. Then you will enter your credentials to complete the integration.
Can I still hold my own shipping license?
Yes. If you have your license for a state, you can use that while having Vinoshipper cover other states.
How do they cancel/refund an order?
The winery will first check to see if the order has been shipped. If it hasn’t been shipped, then contact the order with Vinoshipper by email, then cancel the order in OrderPort.
What is the process for editing an order?
You would need to cancel the order and re-enter it in OrderPort.
How do I change an order from ship to pickup?
You will need to cancel the order and re-enter it.
How do I change an order from pickup to ship?
You will need to cancel the order and re-enter it.
How does it work if I want to use Vinoshipper to ship from my home state, but still use my license for on-premise sales?
All pickup orders and on-premise sales still go through OrderPort which means nothing in your processes would change.
Who sends in compliance reports for pickup orders?
This is the responsibility of the winery. Please see our Vinoshipper Reporting document for additional help.
Will Vinoshipper be sending in all state compliance reports (for the orders shipped through Vinoshipper)?
Yes.
Will Vinoshipper be reporting and paying excise taxes?
It depends. Vinoshipper will report and pay excise taxes for all sales made through the integration in states where you do not hold the license.
How can I specify free shipping with a case or other shipping promotions (is this through Vinoshipper or OrderPort)?
Use OrderPort Discounting tools including Discount Rules.
Why am I missing a state in the "States" tab?
The listed states in OrderPort come from Vinoshipper. We pull the states from Vinoshipper API and which allows clients to choose only from the states Vinoshipper returns. The states returned by Vinoshipper are different from client to client based on how their account is configured in Vinoshipper portal. To obtain the additional states they would have to verify this with Vinoshipper.
What if I'm using Wineshipping for their ship orders?
Please contact Vinoshipper customer service who will provide a solution.
Who do I contact at Vinoshipper to get signed up?
CustomerService@Vinoshipper.com
Are there discount limitations when using Vinoshipper?
Yes. States require the collection and remittance of sales tax on all products shipped into their state. To stay in good standing with the state, Vinoshipper has set a limit on the maximum discount allowed on all products to 60%. This limit doesn’t apply to orders you ship directly.
How do I set up Collections?
When you set up a Collection make sure you are using all wine or all merchandise products. If you mix them the sales tax rate will be incorrect. You will then map the OrderPort Collection to the Vinoshipper "Multi-Pack". Your collection and Multi-Pack should have the same items in both bundles.
Troubleshooting
Error: “Failed to pull shipping rates from Vinoshipper. Missing product(s) mapping(s): 88882222-0085.”
Solution: The item isn’t mapped properly please see the SKU and the VS_ID solution:
SKU: when using SKU, it is mandatory that products in Vinoshipper have the SKU from OrderPort. You will have to upload OrderPort SKUs into the Vinoshipper system.
VS_ID: this feature allows you to map products from the OrderPort catalog to products in Vinoshipper. You will have to map products one by one in OrderPort by selecting the matching product in Vinoshipper. This is done in OrderPort admin à Vinoshipper à Catalog.
Error: “[Vinoshipper Shipping] Validation: you cannot override the price of product 'SKU' because it's a multi-pack.”
Solution: Map your collection in OrderPort to a Wine product in Vinoshipper with the unit set to the amount of wine items in a collection. *Note you can't create a collection with both wine products and non-wine items because the sales tax could be incorrect with this workaround.*
Error: Cannot print labels for the PENDING order 88884318-8097.\n\nThis order the following problems:\n"Bottle Name" has insufficient inventory.
Solution: The error explains that your product has insufficient inventory in your Vinoshipper account. If the inventory is adjusted in your Vinoshipper account, then re-submit the order. It's imperative in the product setup in Vinoshipper, that the "Allocation to Vinoshipper" is set to be at or above the levels set in OrderPort.
Error: This order the following problems:\n "Product name" is only available to club members.
Solution: Open the Vinoshipper portal and make the product available to all customer classes. Do all your product discounting exclusively through OrderPort to prevent these errors.
Error: [Compliance] AGE_NOT_VERIFIED: We were unable to verify purchaser’s age. Purchaser must provide their own name, birthdate, and address for age verification purposes. If purchaser has recently moved, try using previous address or credit card billing address.
Solution:
Customer data isn't transferred with the VS integration, this means that no customer information is transferred at all between OP and VS.
-Creating an account in OP does not create an account in VS, and vice versa.
-Updating an account in OP does not update in VS, and vice versa.
Compliance Checks:
If there is no account on Vinoshipper, then Vinoshipper checks the customer information on the order against the customer's driver's license.
First Name
Last Name
Address
If the information on the order doesn't match the information on the Driver's License then a compliance error is returned. To avoid this, you need to tell VS the customer is compliant by manually creating an account in VS that matches the information in OP.
If the information on OP matches the driver's license information then the order should go through with no issue.
Compliance errors with Vinoshipper (possible reasons):
-Customer account information on VS does not match customer account information in OP.
-Customer account information on OP does not match driver's license. (No account in VS, need to create one.).
Recommendation:
Bulk upload customers to Vinoshipper once a month or before the wine club releases.
Vinoshipper needs you to verify the age of the customers you are sending wine. The most efficient way would be to do a bulk customer upload for your Wine Club customers. If you have any trouble with the steps below, send a ticket to Helpdesk@OrderPort.net
Go to Operations à Reports à Standard Reports à Other Reports à Customer Account à Filter just the Wine Club members à Use the Vinoshipper Importing Existing Club Members documentation à Open the "190822 VinoShipper Customer Import v1 2" file à Fill out the information needed to import the data à Send the filled out file to CustomerService@Vinoshipper.com and ask for them to upload your file
Error: [Compliance] invalid: The email is associated with another user 
Solution:
This error is being caused because the email address for this order is registered as a winery email with Vinoshipper. This issue would be resolved by using a different email address for this order, one that is not registered to a Vinoshipper winery account.