Table of Contents
- Why are the changes I made in the Catalog Manager not appearing on the OrderPort app?
- How do I set up limited-quantity event tickets?
- How do I setup product minimum and maximum?
- How to adjust your size and color options.
- How to create apparel with different sizes and colors.
- Why does OrderPort not accept the product image I am trying to upload?
- Why is it that when I am uploading an image from one of my products it shows up in the catalog manager after saving it as sideways or horizontal?
- Sometimes when I upload a new JPG product image and then save changes, the changes are not saved properly, and the product image reverts back to what it was before, why is that?
- How do I prevent the price of an order from being shown on a gift order?
Why are the changes I made in the Catalog Manager not appearing on the OrderPort app?
When you make a change to your catalog in admin, you need to reload the catalog in the iPad app. Go to the Tools tab and click Reload Catalog.
OrderPort recommends clients to always log out from all iPads at the end of the day and sign back in the next day when they start the day. Logging out and back in ensures the Point of Sale app is up to date with changes made to the Catalog.
How do I set up limited-quantity event tickets?
To create the item:
Create the item for the event in the Catalog manager as a Type=Reservation.
Check “Real Time Inv Track”. make Low Stock equal to the value when you want a reminder that tickets are getting low. Make sure that the Inventory system notification is set up so you receive a copy.
You may want to create a group on your webstore for “Tickets” *. Make sure this new item has the appropriate Groups set and is Active. Set this group to be a merchandise group.
Then set the inventory level for this item in the Default Ship location to the maximum number of tickets.
To limit individuals to a set number of tickets:
In the catalog product detail, you can set a:
- Basket minimum (minimum number you require someone to purchase - this may be left blank)
- Basket maximum (a maximum number of tickets an individual can purchase at one time)
- Customer account maximum (maximum number of tickets any customer can buy for that event)
To see who purchased tickets, run the Sales by Product report in the Marketing Reports tab.
When customers go to purchase tickets and put them in their cart (on the web), they will have 15 minutes to complete their purchase. If they do not, then the tickets will be returned to inventory.
If you sell in the POS, then make sure you are selling to an account, so you know who purchased the tickets.
How do I setup product minimum and maximum?
Go to Catalog Manager > Open up the product and set the maximum or minimum to whichever amount you desire.
How to adjust your size and color options.
Navigate to the catalog manager which is located under Products. Select the Catalog settings tab and then colors & sizes. Add a new color or size or edit an existing one.
How to create apparel with different sizes and colors.
In Order to create an apparel option for multiple sizes or colors, you will need to set your products up in the following way.
1. Create a physical product
2. Select a universal name for the product (for this feature to work all of the products must have the exact same Title and POS Title)
3. Select the size and or color you like
4. Clone the product or create a new product with the same name but different size or color.
Why does OrderPort not accept the product image I am trying to upload?
Only product images in the PNG or JPG file format can be uploaded in the catalog manager.
Why is it that when I am uploading an image from one of my products it shows up in the catalog manager after saving it as sideways or horizontal?
This is because the image file is too large. Any image file being uploaded that is around or more than 3024 x 4032 pixels is too large of an image file and will cause the image to be skewed and uploaded incorrectly. Resize the image to a smaller size and it should then upload fine.
Sometimes when I upload a new JPG product image and then save changes, the changes are not saved properly, and the product image reverts back to what it was before, why is that?
If you experience issues uploading JPG images, it could be a result of the image containing some data that the GDI+ library that comes with the .NET Framework from Microsoft cannot process. For more specific information on why this is, see below in the comments. The recommended workaround when this occurs is to use a JPG to PNG converter program or website and try uploading it as a PNG file instead.
The JPEG standard defines a metadata format, a file that consists of a series of "chunks" of data (which they call "segments"). Each chunk starts with FF marker, followed by another marker byte to identify what kind of chunk it is, followed by a pair of bytes that describe the length of the chunk (a 16-bit little-endian value). Some chunks (like FFD8, "Start of Image") are critical to the file's usage, and some (like FFFE, "Comment") are utterly meaningless.
When the JPEG standard was defined, they also included the so-called "APP markers" --- types FFE0 through FFEF --- that were supposed to be used for "application-specific data." These are abused in various ways by various programs, but for the most part, they're meaningless, and can be safely ignored, with the exception of APP0 (FFE0), which is used for JFIF data: JFIF extends the JPEG standard slightly to include additional useful information like the DPI of the image.
The problem with your image is that it contains an FFE1 marker, with a size-zero chunk following that marker. It's otherwise unremarkable image data (a remarkable image, but unremarkable data) save for that weird little useless APP1 chunk. GDI+ is wrongly attempting to interpret that APP1 chunk, probably attempting to decode it as EXIF data, and it's blowing up. (My guess is that GDI+ is dying because it's attempting to actually process a size-zero array.) GDI+, if it was written correctly, would ignore any APPn chunks that it doesn't understand, but instead, it tries to make sense of data that is by definition nonstandard, and it bursts into flames.
How do I prevent the price of an order from being shown on a gift order?
When a customer selects "This is a gift" during checkout, they will receive a gift email that will suppress the price of the wines. Here is a sample order using the "This is a gift" option:
This is what appears in a gift email even when "ProductList" is included as a placeholder in the marketing module.