FedEx: "We're sorry! Shipping options are unavailable at this time!"
This is most likely caused by invalid account credentials for the FedEx-OrderPort integration. Make sure that the account information appears valid in the "Shipping Settings" module on OrderPort admin. You also want to be sure that the (OrderPort specific) FedEx integration Key and Password are being used. This allows for the integration of FedEx to work.
Key: yVzPNLfDFlToIGYS
Password: O4kYlQtVHD96aNH5euwlqTKQH
If this is set up correctly then the customer's FedEx account is not likely setup to ship Alcohol. Per the instructions below directly from the FedEx site. The customer can also go to the below link to get additional information on the requirements for shipping alcohol.
https://www.fedex.com/en-us/shipping/alcohol.html
The authorization process for U.S. shipments
1. Have a valid FedEx account number.
You must have a FedEx account number. If you don’t have one, please go to the Create Account page on fedex.com.
2. Contact your FedEx account executive.
Contact your FedEx account executive to assist you with the authorization process. If you don’t have an assigned account executive, call FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 and request that an account executive call you.
3. Sign the alcohol shipping agreement(s).
For all alcohol shipments, you’ll need to sign a FedEx Alcohol Shipping agreement. Contact your FedEx account executive for details and assistance.
4. Review and comply with the following shipping requirements:
Use of an electronic shipping solution. You must create your shipping label using an up-to-date FedEx Ship Manager® electronic shipping solution or a FedEx-approved third-party system. (This is part of the integration with FedEx and OrderPort) Airbills are not permitted. You must identify all alcohol shipments by selecting the alcohol checkbox on your shipping software.
Packaging: Your shipment must meet FedEx alcohol packaging requirements (click to view). FedEx accepts inner packaging of molded polystyrene as preferred packaging. Pulp dividers and die-cut corrugated units are also acceptable packaging. Sturdy outer corrugated cartons are required. For a description of acceptable packaging types, click the link above.