Table Of Contents
- Compatible Printers
- Standard Thermal Printer
- Alternative Kitchen Printers (dot matrix)
- Pairing the Printer
- Connecting a Wi-Fi printer
- Connecting an Ethernet printer
- Inputting it in OrderPort
- Printer Types
- How to select a product printer type
- Can I have one Printer a Kitchen or Bar and a Receipt printer?
- General Troubleshooting
- Ethernet Troubleshooting
- Wireless Troubleshooting
Compatible Printers
All OrderPort Apps are compatible with the same types of printers. However, only certain Star Micronic Printers can be paired. These printers should only be used for Printing Kitchen/Bar tickets and receipts. For shipping label printing please see the Shipping Carrier Printers Documentation.
OrderPort is compatible with Thermal and Dot Matrix Printers. Our Resturant app also supports Cloud Print Features.
Standard Thermal Printer
Star TSP100ECO (LAN)
- Star TSP100III (LAN)
- Star TSP100III (WLAN)
- mC-Print3 (LAN)
Wireless printers for printing thermal receipts from the OrderPort Point of Sale.
Note: Wireless printers do not work with 5G Networks. if you have a 5G network please use (LAN) printers.
Alternative Kitchen Printers (dot matrix)
SP700
Used to send food orders to the kitchen from the OrderPort Point of Sale. Connects to the network with an ethernet cable.
*Must have network card IFBD-HE07/08
Pairing the Printer
OrderPort is compatible with Wi-Fi and ethernet printers. Determine what type of printer you have and follow the Pairing instructions accordingly. If you are re-pairing a printer then make sure to follow the Resetting the Printer instructions prior to pairing.
Resetting the printer
1. Turn off the printer by using the switch on the left-hand side.
2. Use a paper clip or pencil to hold down the red reset button on the back of the printer. While holding down reset, turn the switch on again. Keep holding down the reset button until the printer clicks twice.
3. At this point, the printer should be reset and ready to be set up using the steps below.
Connecting a Wi-Fi printer
If you do not have a "WPS" button on your router or modem, use this method:
1. After resetting the printer, go into the Wi-Fi Settings on the iPad and connect to the printer's network:
2. Once the iPad is connected, go into a browser on your iPad (i.e Safari) and type in "192.168.10.1"
3. Tap "Login"
Username: root
Password: public
You will be prompted with the ability to change the password. You can do this if you want, you will need to remember it for any configuration of the printer in the future, otherwise, tap "Cancel."
4. Now go into the WLAN Settings on the left:
Change the mode to "Infrastructure Mode." Fill out the SSID, Security, And Security Key.
SSID: this is the network name that the printer will be connecting to. This network needs to be the same as what the iPad will connect to when using the POS.
Security: This is the Wi-Fi security type, if you don't know this choose AUTO
Security Key: This is the password for the WiFi network that it is going to be connected to.
After you have filled these out, tap submit.
5. Next, you will need to tap on "IP Parameters" and choose Dynamic. Make sure that DHCP is enabled.
If you decide to choose static, make sure to use an IP Address that is not currently being used on another device. You will also need to fill out: IP Address, Subnet Mask, and Default Gateway* according to the WiFi network you are trying to connect to. Usually, this can be found by going onto a mobile device and clicking the info button (circle with an I in the middle) next to the wifi network.
*Router=Default Gateway
Once this has been filled out, tap submit. (Note: this IP address will be the same IP used when inputting the printer into OrderPort)
6. Once that has been submitted, tap on the blinking save button on the left.
Make sure "Save->Configuration printing->Restart device" is selected and tap "Execute"
The printer should give a printout with information on the IP Address it is connected to. That Ip address will need to be inputted into OrderPort for the printer IP.
If the IP address is not populated, wait 15-20 seconds after the initial printout. A second receipt should print with the ip address at the bottom. If the receipt still does not provide an ip address, refer to the troubleshooting tips at the bottom of this guide.
If you have a "WPS" button on your router or modem, use this method:
1. Press and hold the WPS button (router) and Pair Button (printer) for about 10-15 seconds until a receipt is printed.
2. Us the IP address on the bottom of the receipt to input into OrderPort (Point Of Sale module)
The printer "pair" button will look something like this:
This is what the paper will look like:
Check the "SSID" to make sure that that name matches the WiFi name the iPad will be connected to.
Connecting an Ethernet printer
Plug in your Printer with an ethernet cable and connect that to your router. This should automatically generate an IP address.
1. Turn off the printer, Hold down the Feed button, and Turn the printer back on. This should print out to receipts. Now navigate to the Imputting in OrderPort section.
Inputting it in OrderPort
Once you retrieve the printer's IP address navigate to the Point of Sale Module on OrderPort administration under services. From here you will see a tab called Printers and Cash Drawers.
Click the green add printer button. Here you will be asked to fill out some information.
Name: The display name of the printer
Location: Which tasting room this printer should be associated with
Printer Type: Which Printer type you would like. See the Printer Type Section of this document.
IP Address: The IP address associated with that printer
Port: 9100
Cloud prnt: Should be set to No unless directed otherwise by an OrderPort team member.
Printer Model: Whichever model of the printer was purchased.
Printer Types
There are three printer types you can set your printer to be. The First type is Receipt which is the most common. This type of printer is what will be used to print your customer's Receipt as well as some of the reports from the Point of sale.
The second is Kitchen, this type of printer will be triggered when the kitchen print button on the cart page of the Point of Sale is selected. The items that will be printed here are preset in the catalog manager.
The third is Bar, this type of printer will be triggered when the bar print button on the cart page of the Point of Sale is selected. The items that will be printed here are preset in the catalog manager.
How to select a product printer type
Navigate to the Catalog Manager located under the products section of OrderPort administration. Search for the product and select it. Under the Product info tab, there is a button called Point of Sale Printer mode. Make sure to save changes.
Can I have one Printer a Kitchen or Bar and a Receipt printer?
Yes, you will want to set up your printer as a Kitchen or Bar printer in the Point of Sale module. Next, you will want to scroll down the page and find the add cash drawer button. Name your cash Drawer and select the printer you just set up. Now sign out of the point of sale and when you sign in select the cash drawer as your printer.
General Troubleshooting
Below are some steps to help troubleshoot why your printer is not Pairing.
- Make sure that your Printer is Compatible.
- Check if it is Ethernet or Wireless
- Do you have Local Network Turned on in your App settings. Without this the orderport app will not be able to print. To find this go to iPad Settings > Scroll down on the left hand side and find the OrderPort app > Enable Local Network.
Ethernet Troubleshooting
- Plug it into the router, not a Wi-Fi extender, Airport, or any other device like that.
- Turn the printer off > Hold the feed button while holding the feed button turn the printer back on à Wait till you hear two clicks then let off à it will print the Network Configuration with the IP address under Current IP Parameters Status.
- Now that it is connected to the internet, simply go to the "point of sale" module in Admin > "printers"...or go to "Tools" > "about" on the POS app and add a new printer. Use the IP address that is featured on the bottom of the paper that was printed from the previous step.
- You can look at the paper that is printed upon connection to Wi-Fi, to find the IP address.
- Please Sign Out of the app > Log back in > click on the printer to connect to > Start an order > add an item > go to the Checkout screen> click Presale.
Wireless Troubleshooting
- Note: Wireless printers do not work with 5G Networks. If you have a 5G network please use (LAN) printers.
- Turn the printer off à Hold the feed button while holding the feed button turn the printer back on à wait till you hear two clicks then let off the feed buttonà it will print the Network Configuration with the IP address under Current IP Parameters Status.
- If it prints 192.168.10.1 or 0.0.0.0.0.0, please follow the Connecting a TSP100III guide. Before you start this guide make sure you have a paper click, you have confirmed the wifi is 2.4GHz, and you have the wifi password to the 2.4GHz network.
- If it prints an IP address other than 192.168.10.1 or 0.0.0.0.0.0, it is connected to the internet, simply go to the "point of sale" module in Admin à"printers"...or go to "Tools" à "about" on the POS app and update the printer. Use the IP address that is featured on the bottom of the paper that was printed from the previous step.
- You can look at the paper that is printed upon connection to Wi-Fi, to find the IP address.
- Please Sign Out of the app à Log back in à click on the printer to connect to à Start an order à add an item à go to the Checkout scream à click Presale.